Toy Rollz - Privacy Policy

Last Updated: October 11, 2022

Toy Rollz ("we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, www.toyrollz.com (the "Website"), and use our services (collectively, the "Services"). This policy also complies with the requirements of Google Merchant Center.

1. Information We Collect

We may collect the following types of information:

• Personal Information You Provide to Us:
  • Contact Information (name, email address, shipping address, billing address, phone number)
  • Payment Information (credit card details, processed through Shopify Payments – we do not store full credit card numbers ourselves)
  • Account Information (username, password – if applicable)
  • Order History
  • Communications (emails, customer service inquiries)
  • Optional information you choose to provide (e.g., reviews, survey responses)
• Information We Collect Automatically:
  • Log Data (IP address, browser type, operating system, referring/exit pages, date/time stamps)
  • Device Information (device type, operating system, unique device identifiers)
  • Usage Data (pages visited, products viewed, time spent on the Website)
  • Cookies and Similar Technologies (see Section 4 below)
• Information from Third Parties:
  • Shopify (our e-commerce platform provider) provides us with information related to your orders and use of the Website.
  • Shopify Payments (our payment processor) provides us with limited payment information (e.g., last four digits of your credit card, transaction ID).
  • We may receive information from third-party analytics providers (e.g., Google Analytics).

2. How We Use Your Information

We use your information for the following purposes:

• To Process and Fulfill Orders: This includes processing payments, shipping products, providing order confirmations, and communicating about your order status.
• To Provide Customer Support: Responding to your inquiries, resolving issues, and providing assistance.
• To Improve Our Services: Analyzing Website usage, identifying trends, and making improvements to our products and services.
• To Communicate with You: Sending order updates, promotional emails (with your consent), newsletters, and other information about Toy Rollz. You can opt-out of marketing communications at any time.
• To Personalize Your Experience: Recommending products, displaying relevant content, and tailoring your experience on the Website.
• To Comply with Legal Obligations: Meeting legal and regulatory requirements.
• For Security Purposes: Protecting against fraud, unauthorized access, and other security risks.
• To maintain a record of purchase and return history

3. How We Share Your Information

We may share your information with the following third parties:

• Shopify: As our e-commerce platform provider, Shopify has access to your information to enable the functionality of the Website and Services. Shopify's privacy policy is available on their website.
• Shopify Payments: Shopify Payments processes your payments, and we share necessary information with them for this purpose.
• Shipping Providers: We share your shipping address and contact information with shipping carriers (e.g., USPS, UPS, FedEx) to deliver your orders.
• Marketing and Analytics Providers: We may use third-party services (e.g., Google Analytics) to analyze Website usage and improve our marketing efforts. These providers may have access to your information, but they are typically bound by confidentiality obligations.
• Legal Authorities: We may disclose your information if required by law, legal process, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

4. Cookies and Similar Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your browsing activity, personalize your experience, and track the effectiveness of our marketing campaigns. You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of the Website.

5. Your Rights and Choices

• Access and Correction: You have the right to access and correct the personal information we hold about you. You can update your account information (if applicable) or contact us to request access or corrections.
• Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any email or by contacting us directly.
• Data Portability: You may have the right to request a copy of your data in a portable format.
• Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., we may need to retain information to comply with legal obligations).
• Do Not Track: Our Website currently does not respond to "Do Not Track" signals from web browsers.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. We use industry-standard security measures, including encryption and secure socket layer (SSL) technology, to protect your data.

7. Children's Privacy

Our Website and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have data protection laws that are different from the laws of your country. By using the Website and Services, you consent to this transfer.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Address: 1437 Main St, Sarasota, FL 34236, United States
• Phone: (941) 363-0064
• Email: support@toyrollz.com
• Contact Page: https://www.toyrollz.com/pages/contact
• Privacy Policy page: https://www.toyrollz.com/pages/privacy-policy