FAQs

Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to support@toyrollz.com.

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  • Ordering
  • Shipping Questions
  • Returns & Refunds
  • Pre-Orders

Need Help?

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Ordering

To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment information. You will receive an order confirmation email once your order is placed.  

We accept major credit cards (Visa, Mastercard, American Express, Discover) and other payment methods supported by Shopify Payments. All payments are processed securely.
Please contact us as soon as possible if you need to change or cancel your order. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed for shipping. Pre-orders can be canceled, but a 20% cancellation fee will apply (see our Pre-Order Policy for details).  
We are required to collect sales tax for orders shipped to addresses within Florida. The applicable sales tax will be calculated and displayed at checkout.
We currently do not offer gift card. Please check back in with us in the future
You can sign up for our email list, and follow us on social media

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

You can reach us by email at support@toyrollz.com, by phone at (941) 363-0064, or through our Contact Us page. We're here to help! Sources and related content

Shipping Questions

We currently ship to addresses within the United States.

We offer FREE standard shipping on orders over $69. For orders under $69, shipping costs will be $4.95.See our full Shipping Policy for details.

We process orders within 1-3 business days. After processing, standard shipping typically takes 3-7 business days for delivery. These are estimates, and actual delivery times may vary. See our Shipping Policy for more information.
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package's progress.  

Returns & Refunds

You can return items within 14 days of receipt for a refund, provided they are in their original, unopened packaging and condition. All returns require an RMA number. Original shipping fees are non-refundable, and you are responsible for return shipping costs. Please see our full Refund & Return Policy for complete details and instructions.
Please contact our customer service team within 14 days of receiving your order to request an RMA number. You can reach us at support@toyrollz.com, (941) 363-0064, or through our Contact Us page.
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. The exact timing may vary depending on your bank or credit card issuer.
A 20% restocking fee will apply to returns made for reasons other than damage, defect, or an error on our part.

Pre-Orders

Placing a pre-order guarantees you priority access to an item as soon as it arrives in our warehouse. You will be charged for the pre-order item at the time of purchase. See our full Pre-Order Policy for complete details.
Pre-orders ship as soon as we receive the items from the manufacturer or distributor. Release dates are estimates and are subject to change. If you order multiple pre-order items, your order will ship when all items are available.
Yes, you can cancel a pre-order, but a 20% cancellation fee will apply. See our Pre-Order Policy for details.
A 20% restocking fee will apply to returns made for reasons other than damage, defect, or an error on our part.
Unable to find satisfactory answers ? Contact Support